Combined with product characteristics and your service needs, we provide you with a variety of service product portfolio, with suitable service solutions and high-quality service quality.
24-hour service hotline
Remote Technical Support
Spare parts supply
Warranty Policy
Annual Service Contract
Training and Authorization
Technical Support
24-hour service hotline
Our customer service engineers provide you with technical support 24 hours a day to quickly respond to your service requests. We record and track your service requests through a systematic service platform to ensure that they are processed in a timely and effective manner.
Remote Technical Support
Whenever and wherever your system encounters an emergency or emergency, our technical support engineers will quickly identify faults and provide solutions remotely through a reliable network connection, minimizing production downtime.
Field Service
When your equipment requires on-site technical support, our authorized engineers can respond quickly. They will arrive at the site at the time and place agreed with you and carry out technical support work in strict compliance with local regulations and safety requirements.
Customer experience continues to improve
Driven by customer experience
We always take the customer as the center to carry out our work, and make every effort to improve our service operation level. Driven by customer experience, we have established a complete closed-loop process of service planning, delivery, analysis and improvement, listening carefully to your voice, and taking effective measures.
Hotline
+86-755-83576347
Address: 13th Floor, Building 4, Kelu Smart Energy Industrial Park, Guangming District, Shenzhen
Mobile:86182 1836 5403
E-mail:alan@winchenpower.com
Focus on us
© 2024 Shenzhen Winchen Power Technology Co., Ltd.
